AUSENA SUPPORT

More time for what matters.

Ausena takes care of the business and life administration that eats up your time, so you can focus on what actually needs you.

Book a free 15-min call

Licensed & regulated — Ausena Mortgage Broking Pty Ltd, Credit Representative 503007, authorised under Australian Credit Licence 389328 · FBAA 338046 · AFCA 51243 · Greenacres, Adelaide SA

Associated practice — Ausena Accountants, a CPA Practice and registered tax agent (Tax Agent No. 24803722), separately owned

Four-panel montage: a professional working at a laptop in a bright office, a cloud data centre, a modern home at dusk, and a parent helping two children with schoolwork at the kitchen bench

Who we help Small businesses Sole traders Mortgage brokers Property investors Short-stay hosts NDIS & allied health Busy families Home-educating families

EXPERIENCE

15+ years

Compliance, financial services and NDIS/allied-health frameworks.

SPECIALIST

Mortgage & finance

Broker back-office expertise from a licensed, regulated practice.

TECHNOLOGY

Cloud & engineering

Senior cloud, systems and automation capability in the team.

LOCAL

Australian-based

Adelaide-based, remote-ready Australia-wide. Confidentiality as standard.

THE AUSENA ECOSYSTEM

One support partner. Four areas of expertise.

Start with a small admin package and expand into specialist or technology support whenever you need it — without ever changing providers.

Business

Everyday administration that keeps work moving.

Professional

Specialist support for industries where details, deadlines and documentation matter.

Digital & Technology

Digital administration, systems, cloud and automation.

Life

Family, household and home education administration.

WHAT WE DO

Choose your support

Six ways Ausena takes the admin off your plate. Pick where it’s piling up.

→ Business Support Email, invoicing and day-to-day admin, handled reliably every week. → Mortgage & Finance Back-office support for brokers, from onboarding through to settlement. → IT & Technology Managed IT, cloud and automation that just works. → Property & Short Stay Investment portfolios and short-stay listings, organised and stress-free. → Family & Life Admin Household and NDIS admin, handled calmly so you can focus on family. → Home Education Learning journals and portfolios, done for you every week.

SOUND FAMILIAR?

Start where it hurts.

Most people come to us with one specific thing that has got away from them. Find yours.

“I’m a tradie drowning in paperwork.” We’ll handle scheduling, quotes, invoices, customer follow-ups and the digital systems that keep them straight. Business Support → “I’m a broker and my pipeline is getting away from me.” We’ll organise onboarding, document collection, CRM, compliance administration and settlements. Mortgage & Finance → “I’ve got three investment properties and paperwork everywhere.” We’ll organise property records, expenses, maintenance and reporting, so everything sits in one place. Property Investor Admin → “I’m home educating and never get around to writing the journal.” Send us the week’s activities. We’ll turn them into organised learning records. Home Education Support → “My short-stay guests are fine. The admin behind them isn’t.” We’ll take on guest communications, booking administration, cleaning and maintenance scheduling and owner reporting. Short-Stay Support → “Our systems work, until they don’t, and then nobody knows who to call.” We’ll look after Microsoft 365, backups, security basics and the automation that removes repeat work. IT & Technology →

Not on the list? That is usually fine — tell us what is piling up and we will say honestly whether we are the right fit.

GET STARTED

Popular ways to start

Business Admin Starter Tradie Back Office NDIS Provider Admin Broker Back Office Ausena Learning Journal Portfolio Rescue Property Admin Hub Business IT Health Check

THE PEOPLE BEHIND AUSENA

Experienced support. Not generic outsourcing.

Business & Professional

15+ years in banking and credit, including a Credit Manager role within Westpac Group underwriting residential and business lending, plus six years providing the administrative backbone for two regulated practices — a CPA practice and a licensed credit practice.

Technology

Senior cloud and infrastructure expertise spanning nearly 15 years — from Senior IT Analyst and Systems Administrator through Cloud Engineer to leading a Cloud Systems function, backed by a Master’s in ICT Management and a Bachelor of Computer Science.

Meet the people behind Ausena →

How it works

01

Tell us what you need

A quick conversation about what’s piling up.

02

We organise the work

A package tailored to your admin load.

03

You get your time back

Less admin, more focus on what matters.

Let’s make life easier.

Tell us what’s piling up, and we’ll tell you honestly whether we’re the right fit.

Start the conversation

0425 558 292 · support@ausena.com.au · Adelaide, South Australia · Remote support Australia-wide