Frequently Asked Questions (FAQ)

Ausena Accountants is committed to providing you with independent, objective advice that you can rely on. We take the time to understand your situation and needs whilst offering competitive prices for the services we provide. As a result we provide a complete accounting and taxation service to ensure that you get the right advice, when you need it. We care about our work and offer excellent support to you as a valued client.

We aim to give you peace of mind that all your accounting, taxation advice and business needs are handled by specialists who understand your situation.

We provide a complete accounting and taxation service to ensure that you get the right advice, when you need it. In addition, we offer a free, no obligation, initial consultation to discuss the services that we offer and how we can best meet your needs.

Contact us today to discuss your individual requirements and circumstances.

Registered Tax Agents are regulated by the Tax Practitioner’s Board and are required to have a certain level of qualifications and experience in preparing a variety of tax returns to gain their registration.  In short, they are the experts on everything to do with tax. They are the only people allowed to charge a fee to prepare and lodge your tax return. Tax Agents are also required to have professional indemnity insurance and must adhere to a code of professional conduct.

There are numerous benefits to using a Registered Tax Agent, some of which include:

  • It helps you to receive your full refund entitlement.
  • It helps free up your valuable time.
  • You can claim the cost of using a tax agent on your return.

Click here to book an appointment with one of our registered tax agents.

Most people compare changing accountants to changing banks. They have a history and regardless of the service they are currently receiving, will continue to go back year after year because “it’s just too hard”.

In most cases, it is a simple transition and with a fresh set of eyes looking over your affairs may potentially highlight issues that have previously not been dealt with.

Contact us today to find out more about how we can assist you.

Ausena Accountants can take the hassle out of setting up your new entity.

We will work with you to help decide which business structure is right for your situation and commit to the process being fast, compliant and economical.

Contact us today for more information on how we can help you set up your new entity.

Our rates are very affordable and depend on the size and complexity of your business or individual circumstances, and the type of service that you require. Our prices start from $143 including GST for a basic salary and wage tax return.

For businesses, it is difficult to provide an estimate of the cost without talking to us first.  Please contact us for an obligation free discussion or consultation, after which we can give you a detailed quote of our fees.

All Tax Agent fees paid are tax deductible.

For an accurate assessment of the costs you may incur, please contact us today.

We recommend you have a look at Ausena Accountant’s checklists for personal and business tax returns to ensure you have all the required information available at the time of your appointment.

No, we do not offer this service due to the onerous requirements and cost involved in doing so, which would have to be passed on to clients. You are able to pay our fees by Credit Card (Visa / Mastercard only), bank deposit, cash or cheque.

Of course you can! One of our dedicated staff members will contact you as soon as we have received your paperwork and keep you informed of our progress.

If you prepare your tax return yourself, the due date is 31 October.

By using Ausena Accountants you may be eligible for extensions up to 15 May, but this depends on your level of income and lodgement history. If you have not used a Tax Agent in the past, you will need to contact Ausena Accountants before 31 October.

Contact us today to discuss your individual situation or alternatively you can make an appointment online.

Yes, Ausena Accountants can help get you up to date and all returns can be done at the same time.

Contact us today to discuss your individual situation or alternatively you can make an appointment online.

Let Ausena Accountants know – we are more than happy to correct this for you.

Once a tax return is lodged it usually takes approximately 14 days to receive your refund. However this is dependent on Tax Office processing times.


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