Services

Four divisions. One point of contact.

Most clients work with us on a recurring monthly package. One-off projects are welcome too.

Talk to us about your needs

01

Ausena Business

Core business admin

02

Ausena Professional

Sector specialists

03

Ausena Digital

Online presence admin

04

Ausena Life

Family & household

Three ways to work with us

Not sure which fits? We’ll help you pick on the first call.

Monthly Support Recurring hours every month, from 5 through to 40+. See details ↓ Specialist Packages Defined support built around one particular need. See details ↓ Projects One-off clean-ups, setups, migrations and systems work. See details ↓

Business owner reviewing paperwork beside a laptop in a bright home office

01 — Core service

Ausena Business

Your core business admin, taken care of. For small businesses and sole traders who need the day-to-day handled reliably.

Email & calendar management Appointment booking & follow-ups Data entry & CRM updates Document preparation & formatting Quote administration & invoicing Meeting notes & reports

02 — Specialist

Ausena Professional

Specialist admin for sectors where the paperwork has its own rules and its own deadlines.

Tradesperson reviewing job notes and checking his phone on site

NDIS provider admin

Client onboarding & records Service booking & invoicing Rostering & staff documentation

Tradie admin

Job scheduling & quotes Invoicing & follow-up Supplier correspondence

Bookkeeping support

Receipt & invoice entry Xero / MYOB preparation Payroll admin support

Administrative support only, not a substitute for a registered BAS or tax agent.

Dedicated service pages

Five areas, covered in depth.

Each of these has its own page, with the full scope of what we do and what we don’t.

Business Admin Email, calendars, invoicing, CRM and document preparation for small businesses. View page → Property Investors Portfolio, rental income and maintenance administration for landlords. View page → Mortgage & Finance Back-office support for brokers, from onboarding to settlement. View page → Short-Stay Support Guest, booking and cleaning coordination for short-stay hosts. View page → Home Education Learning journals, portfolios and planning for home-educating families. View page →

04 — Personal

Ausena Life

For busy professionals and families: the things you don’t have time to do, including household budget tracking, NDIS documentation and home education records.

Parent handling household paperwork at the kitchen table while children do homework nearby

Family & household admin

Available as a monthly Family Admin package

Family calendars & reminders School & activity paperwork Bill & renewal tracking Trades & service bookings Subscriptions

Budgeting support

Tracking and organising, not advice

Household budget spreadsheets Income & expense tracking Categorising spending Bill & payment calendars Monthly spending summaries Preparing figures for your accountant

Family activity & community planning

Local activities, classes & holiday programs Weekly shortlists & bookings Calendar entries

Appointment & service coordination

Researching providers Booking & rescheduling appointments Organising referrals you supply Appointment records

Administrative coordination only. Budgeting support means setting up and maintaining the spreadsheet and tracking the figures you give us — we don’t provide financial advice, and we don’t provide medical advice or make clinical decisions.

Across every division

Technology & Cloud

Technology isn’t a fifth division — it’s the layer underneath all four. Clients often start with Ausena Business, Professional, Digital or Life admin, then grow into managed IT support, cloud projects or fractional IT consulting without ever switching providers.

See how the technology layers work →

How we work

Ways to work with Ausena

However you’d prefer to start, it’s the same team and the same standard of work behind it.

Monthly Support

Recurring support for businesses or families who need reliable help every month, at a volume that suits your workload.

5 hrs 10 hrs 20 hrs 40 hrs/month

Specialist Packages

Defined support designed around a particular need, so you know exactly what’s included from the start.

Projects

One-off clean-ups, setups, migrations, portfolios and systems projects, scoped and delivered once.

Specialist Packages

Popular ways to start

Business Admin Starter

Get the recurring admin off your desk.

Email & calendar management
Data entry & CRM updates
Document preparation
Invoicing administration

Talk to us →

Tradie Back Office

Quotes, scheduling, invoicing and follow-ups, handled while you’re on the tools.

Job scheduling & quotes
Invoicing & follow-up
Supplier correspondence

Talk to us →

NDIS Provider Admin

Client records, service administration and documentation, kept audit-ready.

Client onboarding & records
Service booking & invoicing
Rostering & staff documentation

Talk to us →

Ausena Social Media Admin

Content scheduling, captions, reviews and website updates, without a full agency retainer.

Social media scheduling & captions
Comment & review monitoring
Website & e-commerce updates

Talk to us →

Family Admin

Calendars, paperwork, bills, appointments and household organisation, taken off your plate.

Family calendars & reminders
School & activity paperwork
Bill & renewal tracking
Trades & service bookings

Talk to us →

Not sure which fits? Tell us what’s piling up and we’ll recommend Monthly Support, a Specialist Package or a one-off Project — whichever gets it handled properly.

Not sure which division fits?

Tell us what’s on your plate and we’ll point you to the right one — no obligation.

Talk to our team

0425 558 292 · support@ausena.com.au · Adelaide, South Australia · Remote support Australia-wide