SHORT-STAY ACCOMMODATION SUPPORT

Seamless stays. Happy guests.

You’re the host. Ausena is the behind-the-scenes administrative support — guest communications, booking administration, cleaning coordination, maintenance scheduling, digital systems and owner reporting, all handled from instructions you approve.

Ask about your listing

Short-stay accommodation support banner showing a coastal living room and bedroom with towels and a welcome sign, alongside icons for guest communication, booking, cleaning, maintenance, listing updates and reporting

Guest bedroom made up and ready for arrival

GUEST EXPERIENCE

Fresh white linen and folded towels on a newly turned-over bed

TURNOVERS

Owner reviewing bookings and reports from a home desk

OWNER SUPPORT

Two ways to start

Choose your level of support

Core coverage

Short-Stay Admin Essentials

The day-to-day admin behind a well-run listing, handled consistently.

Routine guest messaging
Booking-calendar administration
Cleaner coordination
Post-stay administration

Talk to us →

Full coverage

Short-Stay Admin Plus

Everything in Essentials, plus the administration that keeps a listing performing well over time.

Everything in Essentials
Listing updates
Maintenance administration
Digital systems
Monthly owner reporting

Talk to us →

Guest & Booking Administration

Responding to routine guest enquiries using owner-approved information
Check-in/check-out information and arrival reminders
Wi-Fi, parking and property information
Calendar administration and cross-platform booking coordination
Post-stay messages and review requests
Responding to reviews using owner-approved responses
Escalating complaints, emergencies or decisions to you

Cleaning & Turnover Coordination

Scheduling cleaners and sharing turnover schedules
Confirming cleans have been completed
Coordinating linen services and consumable restocking
Maintaining restocking checklists and monitoring stock levels
Coordinating rubbish and bin schedules
Reporting cleaning problems to you

Maintenance Administration

Receiving maintenance reports and contacting owner-approved tradespeople
Scheduling maintenance appointments and following up trades
Maintaining maintenance records and tracking outstanding requests
Coordinating access as instructed by you
Sending invoices and quotes to you for approval

Listing Administration

Uploading owner-approved photographs and formatting listing descriptions
Updating amenities, check-in information and house details
Maintaining property information across booking platforms
Uploading local-area recommendations and maintaining digital guest guides
Keeping FAQs and listing information current

Digital & Technology Support

A differentiator for Ausena: administration, technology and automation working together.

Booking-platform account technical support
Smart-lock and digital guest guide setup
Automated guest-message and check-in reminder setup
Calendar integrations and cleaner notification workflows
Cloud document organisation and property spreadsheets
Maintenance tracking and digital inventory systems

Owner Administration & Reporting

Preparing booking summaries from platform data
Maintaining expense spreadsheets and organising invoices and receipts
Maintaining supplier, cleaner and maintenance invoice records
Creating monthly administrative reports
Digital filing and document organisation
Preparing information for your accountant or bookkeeper

How we operate

You stay in control

You make the decisions; we carry them out. Ausena works from the suppliers you’ve approved, the responses you’ve signed off, and the budgets you’ve set. Anything outside that — a complaint, an emergency, a decision that needs your judgement — comes straight to you. We’re the administration behind your listing, not the authority over it.

SCOPE OF SERVICE

Administrative support, not property management

We handle the behind-the-scenes admin for busy accommodation owners — guest messages, bookings, cleaner and trade coordination, listings and reporting — using information and instructions you approve.

South Australian regulations reserve certain functions for registered property managers. We stay on the administrative side of that line, so we do not negotiate or sign leases, tenancy or licence agreements, sign agency agreements on your behalf, carry out property appraisals or regulated inspections, or make independent representations intended to induce someone into a lease or agreement.

Behind every great stay is seamless support.

Tell us about your property and we’ll show you what we’d take off your hands first.

Talk about your property

0425 558 292 · support@ausena.com.au · Adelaide, South Australia · Remote support Australia-wide