TERMS OF SERVICE

Terms of Service

Last updated: August 2026

Engaging Ausena Support

Ausena Support (ABN 67 722 056 287) provides administrative, documentation and technology support to businesses and families. These terms apply when you engage us for any service described on this website. Specific scope, deliverables and any fees are agreed with you directly before work begins.

Scope of services

Ausena Support provides administrative, documentation and technology support only. We are not a licensed credit provider, tax agent, accounting practice, property manager, investment adviser or registered land agent, and we do not provide credit, taxation, accounting, investment, financial, legal or property-management advice. Where a regulated service is required, it is provided by the appropriately licensed entity, and any such engagement is governed separately by that entity’s own terms.

Your responsibilities

You remain responsible for decisions made using information or documentation we prepare, and for providing accurate, complete and timely information so we can do our job properly. We work from instructions, approvals and budgets you provide, and we escalate anything outside that scope to you.

Fees and engagement

Fees, packages and engagement terms are confirmed with you individually before work begins, whether that’s a monthly support arrangement, a specialist package or a one-off project. Either party may end an ongoing engagement with reasonable notice, as agreed at the outset.

Confidentiality

We treat all client information as confidential and handle it with the discretion standard to a regulated back-office environment. See our Privacy Policy for details on how information is collected and used.

Contact us

Questions about these terms can be directed to support@ausena.com.au or 0425 558 292.