PRIVACY POLICY
Privacy Policy
Last updated: August 2026
Who we are
Ausena Support (ABN 67 722 056 287) provides administrative, documentation and technology support to businesses and families, based in Adelaide, South Australia. This policy explains how we collect, use, store and protect personal information when you use our website or engage our services.
Information we collect
We collect information you provide directly, such as your name, email, phone number, and details about the support you’re enquiring about, when you complete our contact form or otherwise communicate with us. If you engage us as a client, we may also collect documents and information necessary to deliver the administrative or documentation service you’ve asked for.
How we use your information
- To respond to your enquiry and discuss how we can help
- To deliver the administrative, documentation or technology services you engage us for
- To communicate with you about your engagement
- To meet our legal, accounting and regulatory obligations
We do not sell or trade your personal information. Information is only shared with third parties (such as a lender, property manager or professional adviser) where you’ve asked us to act on your behalf and instructed us to do so.
Data security
We take reasonable technical and organisational steps to protect the personal information we hold, including secure cloud storage, access controls and confidentiality practices consistent with our regulated-industry background.
Your rights
You can ask us what personal information we hold about you, request corrections, or ask us to delete information we no longer need to retain. Contact us using the details below.
Contact us
If you have questions about this policy or how your information is handled, contact us at support@ausena.com.au or 0425 558 292.