{"id":8,"date":"2026-08-28T00:13:03","date_gmt":"2026-08-28T00:13:03","guid":{"rendered":"https:\/\/ausenasupport4.wordpress.com\/?page_id=8"},"modified":"2026-08-28T00:13:03","modified_gmt":"2026-08-28T00:13:03","slug":"about","status":"publish","type":"page","link":"https:\/\/ausena.com.au\/support\/about\/","title":{"rendered":"About"},"content":{"rendered":"\n<div class=\"wp-block-columns are-vertically-aligned-center is-layout-flex wp-container-core-columns-is-layout-f3460d79 wp-block-columns-is-layout-flex wp-container-core-columns-is-layout-49bf576e\" style=\"padding-top:64px;padding-right:32px;padding-bottom:48px;padding-left:32px\">\n<div class=\"wp-block-column is-vertically-aligned-center is-layout-flow wp-block-column-is-layout-flow\" style=\"flex-basis:58%\">\n<p class=\"wp-block-paragraph\" style=\"letter-spacing:2px\"><p class=\"has-text-color wp-block-paragraph\" style=\"color:#1f8f8a;font-size:0.8rem;letter-spacing:2px\"><strong>ABOUT<\/strong><\/p><\/p>\n\n\n\n<h1 class=\"wp-block-heading has-text-color\" style=\"color:#151d2e;font-size:clamp(1.453rem, 1.453rem + ((1vw - 0.2rem) * 1.578), 2.4rem);line-height:1.1\">About Ausena Support<\/h1>\n\n\n\n<p class=\"wp-block-paragraph\" style=\"margin-top:12px\"><p class=\"has-text-color wp-block-paragraph\" style=\"color:#3a4152;font-size:clamp(0.875rem, 0.875rem + ((1vw - 0.2rem) * 0.375), 1.1rem);margin-top:12px\">Ausena Support is the business and life admin arm of the Ausena brand, based in Adelaide, South Australia.<\/p><\/p>\n\n\n\n<div class=\"wp-block-buttons is-layout-flex wp-block-buttons-is-layout-flex\" style=\"margin-top:20px\">\n<div class=\"wp-block-button\"><a class=\"wp-block-button__link wp-element-button has-text-color has-background\" style=\"color:#ffffff;background-color:#1f8f8a\" href=\"\/support\/contact\/\">Start a conversation<\/a><\/div>\n<\/div>\n<\/div>\n\n\n\n<div class=\"wp-block-column is-vertically-aligned-center is-layout-flow wp-block-column-is-layout-flow\" style=\"flex-basis:42%\">\n<figure class=\"wp-block-image size-full has-custom-border\"><img loading=\"lazy\" decoding=\"async\" width=\"1536\" height=\"1024\" src=\"http:\/\/ausena.com.au\/support\/wp-content\/uploads\/sites\/2\/2026\/08\/whatsapp-image-2026-08-28-at-5.31.34-pm-1-1.jpeg\" alt=\"Woman working confidently at a laptop in a bright modern home office\" style=\"border-radius:4px\" class=\"wp-image-108\" srcset=\"https:\/\/ausena.com.au\/support\/wp-content\/uploads\/sites\/2\/2026\/08\/whatsapp-image-2026-08-28-at-5.31.34-pm-1-1.jpeg 1536w, https:\/\/ausena.com.au\/support\/wp-content\/uploads\/sites\/2\/2026\/08\/whatsapp-image-2026-08-28-at-5.31.34-pm-1-1-300x200.jpeg 300w, https:\/\/ausena.com.au\/support\/wp-content\/uploads\/sites\/2\/2026\/08\/whatsapp-image-2026-08-28-at-5.31.34-pm-1-1-1024x683.jpeg 1024w, https:\/\/ausena.com.au\/support\/wp-content\/uploads\/sites\/2\/2026\/08\/whatsapp-image-2026-08-28-at-5.31.34-pm-1-1-768x512.jpeg 768w\" sizes=\"auto, (max-width: 1536px) 100vw, 1536px\" \/><\/figure>\n<\/div>\n<\/div>\n\n\n\n<section style=\"padding:0 32px 48px;background-color:#ffffff\">\n<div style=\"max-width:900px;margin:0 auto\">\n<p style=\"color:#1f8f8a;font-size:0.75rem;font-weight:700;letter-spacing:1.5px;margin:0 0 8px;text-transform:uppercase\">Why Ausena exists<\/p>\n<p style=\"color:#3a4152;font-size:1.02rem;line-height:1.65;margin:0\">Ausena Support grew out of fifteen years inside banking and credit, and six years running the administrative backbone of two regulated practices &mdash; Ausena Accountants and Ausena Mortgage Broking. That gave us documentation experience from both sides: the formal, lender-facing side a business has to get right, and the personal, high-stakes side families rely on when working with therapists, schools and NDIS providers. We now bring that same discipline to mortgage brokers and accountants who need reliable support without hiring in-house, and to families and individuals who need someone detail-oriented handling the paperwork.<\/p>\n<\/div>\n<\/section>\n\n\n\n<section style=\"padding:0 32px 56px;background-color:#ffffff\">\n<div style=\"max-width:1240px;margin:0 auto\">\n<p style=\"color:#1f8f8a;font-size:0.8rem;letter-spacing:2px;font-weight:700;margin:0 0 8px;text-transform:uppercase\">The people behind Ausena<\/p>\n<h2 style=\"color:#151d2e;font-size:1.6rem;margin:0 0 12px;line-height:1.2\">Experience you can check.<\/h2>\n<p style=\"color:#3a4152;font-size:1rem;line-height:1.6;margin:0 0 32px;max-width:640px\">Ausena is deliberately small. The people doing the work are the people you speak to.<\/p>\n\n<div style=\"display:flex;flex-wrap:wrap;gap:24px;align-items:flex-start;margin:0 0 28px\">\n<img decoding=\"async\" src=\"http:\/\/ausena.com.au\/support\/wp-content\/uploads\/sites\/2\/2026\/09\/image.jpg\" alt=\"Janita Asim, founder of Ausena Support\" width=\"100\" height=\"100\" loading=\"lazy\" style=\"flex:0 0 100px;width:100px;height:100px;border-radius:50%;object-fit:cover;object-position:center 30%;display:block\" \/>\n<div style=\"flex:1 1 320px\">\n<p style=\"color:#151d2e;font-size:1.1rem;font-weight:700;margin:0;line-height:1.25\">Janita Asim<\/p>\n<p style=\"color:#1f8f8a;font-size:0.8rem;font-weight:700;letter-spacing:1px;margin:6px 0 0;text-transform:uppercase\">Founder &middot; Credit &amp; Lending Background<\/p>\n<p style=\"color:#3a4152;font-size:0.95rem;line-height:1.6;margin:12px 0 12px;max-width:660px\">Janita founded Ausena Support after more than fifteen years in banking and financial services, most recently as a Credit Manager with Westpac Group, underwriting residential and business lending across the Westpac, BankSA, St.George and Bank of Melbourne brands. Her career began on the front line at BankSA before moving through service, lending and team-management roles into credit. For the past six years she has run the day-to-day administration behind Ausena Accountants and Ausena Mortgage Broking.<\/p>\n<ul style=\"margin:0;padding-left:18px;color:#6b7482;font-size:0.85rem;line-height:1.65\">\n<li>Credit &amp; underwriting &mdash; residential and business lending<\/li>\n<li>6 years supporting a CPA practice and a licensed credit practice<\/li>\n<li>Broker mentoring since 2017<\/li>\n<li>Diploma of Finance and Mortgage Broking Management, Australis College<\/li>\n<\/ul>\n<\/div>\n<\/div>\n\n<div style=\"border-left:3px solid #1f8f8a;padding:4px 0 4px 20px;margin:0 0 28px\">\n<p style=\"color:#151d2e;font-size:1.1rem;font-weight:700;margin:0;line-height:1.25\">Mortgage &amp; Finance<\/p>\n<p style=\"color:#1f8f8a;font-size:0.8rem;font-weight:700;letter-spacing:1px;margin:6px 0 0;text-transform:uppercase\">Back-office support built on real credit experience<\/p>\n<p style=\"color:#3a4152;font-size:0.95rem;line-height:1.6;margin:12px 0 12px;max-width:660px\">Not learned from a template. It comes from years assessing credit applications inside a major lender&#8217;s credit team, and six years supporting a licensed broking business &mdash; Ausena Mortgage Broking Pty Ltd, Credit Representative 503007 under Australian Credit Licence 389328. We know what a well-prepared file looks like from the assessor&#8217;s side of the desk.<\/p>\n<ul style=\"margin:0;padding-left:18px;color:#6b7482;font-size:0.85rem;line-height:1.65\">\n<li>Client onboarding &amp; document management<\/li>\n<li>Application processing &amp; compliance administration<\/li>\n<li>Settlements &amp; CRM hygiene<\/li>\n<li>Not credit advice &mdash; that stays with the licensed adviser<\/li>\n<\/ul>\n<\/div>\n\n<div style=\"border-left:3px solid #1f8f8a;padding:4px 0 4px 20px;margin:0\">\n<p style=\"color:#151d2e;font-size:1.1rem;font-weight:700;margin:0;line-height:1.25\">Technology &amp; Cloud<\/p>\n<p style=\"color:#1f8f8a;font-size:0.8rem;font-weight:700;letter-spacing:1px;margin:6px 0 0;text-transform:uppercase\">Enterprise cloud and infrastructure leadership, not &ldquo;computer help&rdquo;<\/p>\n<p style=\"color:#3a4152;font-size:0.95rem;line-height:1.6;margin:12px 0 12px;max-width:660px\">Ausena&#8217;s technology work is led by a senior engineer with nearly fifteen years at the same established Australian industrial business, progressing from Senior IT Analyst through Systems Administrator and Cloud Engineer to Lead of Cloud Systems, and now managing the organisation&#8217;s cloud and engineering function. That path gives a genuinely complete view of enterprise technology &mdash; hands-on administration at one end, cloud architecture and team leadership at the other &mdash; applied at Ausena to small-business scale: practical, systems-first, and focused on the foundations a business actually needs.<\/p>\n<ul style=\"margin:0;padding-left:18px;color:#6b7482;font-size:0.85rem;line-height:1.65\">\n<li>Cloud platforms at scale &amp; enterprise infrastructure<\/li>\n<li>Systems administration &amp; Microsoft 365\/identity<\/li>\n<li>Automation, AI &amp; technology leadership<\/li>\n<li>Master of ICT Management (Networks &amp; Telecommunication), University of South Australia<\/li>\n<li>Bachelor of Computer Science, University of the Punjab &middot; CCNA certified<\/li>\n<\/ul>\n<\/div>\n\n<\/div>\n<\/section>\n\n\n\n<section style=\"padding:48px 32px;background-color:#eaf6f5\">\n<div style=\"max-width:1140px;margin:0 auto\">\n<p style=\"color:#1f8f8a;font-size:0.75rem;font-weight:700;letter-spacing:1.5px;margin:0 0 8px;text-transform:uppercase\">What our experience means for clients<\/p>\n<h2 style=\"color:#151d2e;font-size:1.6rem;line-height:1.2;margin:0 0 28px\">What this means when you work with us<\/h2>\n<div style=\"display:grid;grid-template-columns:repeat(auto-fit, minmax(220px, 1fr));gap:16px\">\n<div style=\"background-color:#ffffff;border-radius:12px;padding:20px 20px\">\n<p style=\"color:#151d2e;font-size:0.98rem;font-weight:700;margin:0\">Accurate documentation<\/p>\n<p style=\"color:#6b7482;font-size:0.85rem;line-height:1.5;margin:6px 0 0\">Nothing rushed or generic &mdash; careful attention to detail without unnecessary bureaucracy.<\/p>\n<\/div>\n<div style=\"background-color:#ffffff;border-radius:12px;padding:20px 20px\">\n<p style=\"color:#151d2e;font-size:0.98rem;font-weight:700;margin:0\">Practical systems thinking<\/p>\n<p style=\"color:#6b7482;font-size:0.85rem;line-height:1.5;margin:6px 0 0\">Not just doing the work &mdash; improving how it&#8217;s done.<\/p>\n<\/div>\n<div style=\"background-color:#ffffff;border-radius:12px;padding:20px 20px\">\n<p style=\"color:#151d2e;font-size:0.98rem;font-weight:700;margin:0\">Experience in regulated environments<\/p>\n<p style=\"color:#6b7482;font-size:0.85rem;line-height:1.5;margin:6px 0 0\">Real understanding of compliance, credit and NDIS frameworks.<\/p>\n<\/div>\n<div style=\"background-color:#ffffff;border-radius:12px;padding:20px 20px\">\n<p style=\"color:#151d2e;font-size:0.98rem;font-weight:700;margin:0\">Confidential handling of information<\/p>\n<p style=\"color:#6b7482;font-size:0.85rem;line-height:1.5;margin:6px 0 0\">Discretion as standard, every time.<\/p>\n<\/div>\n<div style=\"background-color:#ffffff;border-radius:12px;padding:20px 20px\">\n<p style=\"color:#151d2e;font-size:0.98rem;font-weight:700;margin:0\">Direct access to the people doing the work<\/p>\n<p style=\"color:#6b7482;font-size:0.85rem;line-height:1.5;margin:6px 0 0\">No account managers, no anonymous team &mdash; just us.<\/p>\n<\/div>\n<\/div>\n<\/div>\n<\/section>\n\n\n\n<section style=\"padding:56px 32px;background-color:#ffffff\">\n<div style=\"max-width:1240px;margin:0 auto\">\n<p style=\"color:#1f8f8a;font-size:0.8rem;letter-spacing:2px;font-weight:700;margin:0 0 8px;text-transform:uppercase\">Credentials &amp; regulated practices<\/p>\n<h2 style=\"color:#151d2e;font-size:1.6rem;margin:0 0 12px;line-height:1.2\">The regulated practices behind the brand<\/h2>\n<p style=\"color:#3a4152;font-size:1rem;line-height:1.6;margin:0 0 28px;max-width:640px\">Ausena Support sits alongside two licensed Australian practices. Each is responsible for its own regulated services.<\/p>\n<div style=\"border-left:3px solid #1f8f8a;padding:2px 0 2px 18px;margin:0 0 20px\">\n<p style=\"color:#151d2e;font-size:1rem;font-weight:700;margin:0;line-height:1.3\">Ausena Support<\/p>\n<p style=\"color:#1f8f8a;font-size:0.8rem;font-weight:700;letter-spacing:0.5px;margin:5px 0 0\">Business &amp; life administration<\/p>\n<p style=\"color:#3a4152;font-size:0.92rem;line-height:1.55;margin:7px 0 0;max-width:640px\">Administration, documentation and technology support for businesses and families. Greenacres, Adelaide SA 5086 &middot; Remote support Australia-wide.<\/p>\n<p style=\"color:#6b7482;font-size:0.82rem;line-height:1.55;margin:7px 0 0\">ABN 67 722 056 287<\/p>\n<\/div>\n<div style=\"border-left:3px solid #1f8f8a;padding:2px 0 2px 18px;margin:0 0 20px\">\n<p style=\"color:#151d2e;font-size:1rem;font-weight:700;margin:0;line-height:1.3\">Ausena Mortgage Broking Pty Ltd<\/p>\n<p style=\"color:#1f8f8a;font-size:0.8rem;font-weight:700;letter-spacing:0.5px;margin:5px 0 0\">Credit Representative 503007 &middot; Australian Credit Licence 389328<\/p>\n<p style=\"color:#3a4152;font-size:0.92rem;line-height:1.55;margin:7px 0 0;max-width:640px\">A licensed and regulated credit practice, and the source of our mortgage and finance back-office experience.<\/p>\n<p style=\"color:#6b7482;font-size:0.82rem;line-height:1.55;margin:7px 0 0\">Credit Representative 503007 is authorised under Australian Credit Licence 389328 &middot; FBAA member 338046 &middot; AFCA member 51243 &middot; ABN 27 621 060 400<\/p>\n<\/div>\n<div style=\"border-left:3px solid #1f8f8a;padding:2px 0 2px 18px;margin:0\">\n<p style=\"color:#151d2e;font-size:1rem;font-weight:700;margin:0;line-height:1.3\">Ausena Accountants<\/p>\n<p style=\"color:#1f8f8a;font-size:0.8rem;font-weight:700;letter-spacing:0.5px;margin:5px 0 0\">CPA Practice &middot; Registered Tax Agent No. 24803722<\/p>\n<p style=\"color:#3a4152;font-size:0.92rem;line-height:1.55;margin:7px 0 0;max-width:640px\">A separately owned associated practice specialising in taxation, accounting, bookkeeping and small business.<\/p>\n<p style=\"color:#6b7482;font-size:0.82rem;line-height:1.55;margin:7px 0 0\">ABN 40 453 582 778<\/p>\n<\/div>\n<p style=\"color:#6b7482;font-size:0.85rem;line-height:1.6;margin:28px 0 0;max-width:760px\">Ausena Support provides administrative, documentation and technology support only. It is not a licensed credit provider, tax agent or accounting practice, and does not provide credit, taxation, accounting or financial advice. Regulated services are provided by the licensed entities named above.<\/p>\n<\/div>\n<\/section>\n\n\n\n<div class=\"wp-block-cover\" style=\"padding-top:48px;padding-bottom:48px\"><img loading=\"lazy\" decoding=\"async\" width=\"900\" height=\"600\" class=\"wp-block-cover__image-background wp-image-158\" alt=\"\" src=\"http:\/\/ausena.com.au\/support\/wp-content\/uploads\/sites\/2\/2026\/08\/ausena-teal-curve-accent.jpg\" data-object-fit=\"cover\" srcset=\"https:\/\/ausena.com.au\/support\/wp-content\/uploads\/sites\/2\/2026\/08\/ausena-teal-curve-accent.jpg 900w, https:\/\/ausena.com.au\/support\/wp-content\/uploads\/sites\/2\/2026\/08\/ausena-teal-curve-accent-300x200.jpg 300w, https:\/\/ausena.com.au\/support\/wp-content\/uploads\/sites\/2\/2026\/08\/ausena-teal-curve-accent-768x512.jpg 768w\" sizes=\"auto, (max-width: 900px) 100vw, 900px\" \/><span aria-hidden=\"true\" class=\"wp-block-cover__background has-background-dim-80 has-background-dim\" style=\"background-color:#151d2e\"><\/span><div class=\"wp-block-cover__inner-container is-layout-flow wp-block-cover-is-layout-flow\">\n<h2 class=\"wp-block-heading has-text-align-center has-text-color\" style=\"color:#ffffff\">Ready when you are.<\/h2>\n\n\n\n<p class=\"has-text-align-center has-text-color wp-block-paragraph\" style=\"color:#c9d3d6;margin-top:8px\"><p class=\"has-text-align-center has-text-color\" style=\"color:#c9d3d6;max-width:480px;margin-left:auto;margin-right:auto;margin-top:8px\">A short conversation is usually all it takes to work out where to start.<\/p><\/p>\n\n\n\n<div class=\"wp-block-buttons is-content-justification-center is-layout-flex wp-container-core-buttons-is-layout-0e3d8b9b wp-block-buttons-is-layout-flex\" style=\"margin-top:16px\">\n<div class=\"wp-block-button\"><a class=\"wp-block-button__link has-text-color has-background wp-element-button\" href=\"\/support\/contact\/\" style=\"color:#ffffff;background-color:#1f8f8a\">Get in touch<\/a><\/div>\n<\/div>\n\n\n\n<p class=\"has-text-align-center has-text-color wp-block-paragraph\" style=\"color:#c9d3d6;margin-top:20px;font-size:clamp(0.875rem, 0.875rem + ((1vw - 0.2rem) * 0.042), 0.9rem);\">0425 558 292 \u00b7 support@ausena.com.au \u00b7 Adelaide, South Australia \u00b7 Remote support Australia-wide<\/p>\n<\/div><\/div>\n","protected":false},"excerpt":{"rendered":"<p>ABOUT About Ausena Support Ausena Support is the business and life admin arm of the Ausena brand, based in Adelaide, South Australia. Why Ausena exists Ausena Support grew out of fifteen years inside banking and credit, and six years running the administrative backbone of two regulated practices &mdash; Ausena Accountants and Ausena Mortgage Broking. That [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"class_list":["post-8","page","type-page","status-publish","hentry"],"_links":{"self":[{"href":"https:\/\/ausena.com.au\/support\/wp-json\/wp\/v2\/pages\/8","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/ausena.com.au\/support\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/ausena.com.au\/support\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/ausena.com.au\/support\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/ausena.com.au\/support\/wp-json\/wp\/v2\/comments?post=8"}],"version-history":[{"count":0,"href":"https:\/\/ausena.com.au\/support\/wp-json\/wp\/v2\/pages\/8\/revisions"}],"wp:attachment":[{"href":"https:\/\/ausena.com.au\/support\/wp-json\/wp\/v2\/media?parent=8"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}