{"id":335,"date":"2026-08-29T09:54:17","date_gmt":"2026-08-29T09:54:17","guid":{"rendered":"https:\/\/ausenasupport4.wordpress.com\/security\/"},"modified":"2026-08-29T09:54:17","modified_gmt":"2026-08-29T09:54:17","slug":"security","status":"publish","type":"page","link":"https:\/\/ausena.com.au\/support\/security\/","title":{"rendered":"Information Security &amp; Confidentiality"},"content":{"rendered":"\n<div class=\"wp-block-group is-layout-flow wp-block-group-is-layout-flow\" style=\"padding-top:56px;padding-right:32px;padding-bottom:56px;padding-left:32px\"><p class=\"has-text-color wp-block-paragraph\" style=\"color:#1f8f8a;font-size:0.8rem;letter-spacing:2px\"><strong>INFORMATION SECURITY &amp; CONFIDENTIALITY<\/strong><\/p><h1 class=\"wp-block-heading\" style=\"color:#151d2e\">How we protect your information<\/h1><p class=\"has-text-color wp-block-paragraph\" style=\"color:#3a4152;font-size:clamp(0.875rem, 0.875rem + ((1vw - 0.2rem) * 0.292), 1.05rem);margin-top:12px\">Ausena Support handles financial, NDIS, business and family information every day. Here&#8217;s how we protect it.<\/p>\n\n<h2 class=\"wp-block-heading\" style=\"color:#151d2e;font-size:clamp(0.875rem, 0.875rem + ((1vw - 0.2rem) * 0.708), 1.3rem);\">Confidentiality as standard<\/h2><p class=\"has-text-color wp-block-paragraph\" style=\"color:#3a4152\">Everything you share with us is treated as confidential, whether it&#8217;s a client&#8217;s loan file, a participant&#8217;s service records, or your family&#8217;s personal paperwork. Information is only used for the purpose you&#8217;ve engaged us for, and only shared further where you&#8217;ve specifically asked us to act on your behalf &mdash; for example, sending documents to a lender or property manager at your instruction.<\/p>\n\n<h2 class=\"wp-block-heading\" style=\"color:#151d2e;font-size:clamp(0.875rem, 0.875rem + ((1vw - 0.2rem) * 0.708), 1.3rem);\">How documents are shared<\/h2><p class=\"has-text-color wp-block-paragraph\" style=\"color:#3a4152\">Wherever possible, documents are exchanged through secure cloud links (Microsoft 365 and OneDrive) rather than as email attachments, so sensitive files aren&#8217;t sitting loose in an inbox. If you already use a different secure system &mdash; a client portal, a shared drive, or your own document platform &mdash; we&#8217;re happy to work within it.<\/p>\n\n<h2 class=\"wp-block-heading\" style=\"color:#151d2e;font-size:clamp(0.875rem, 0.875rem + ((1vw - 0.2rem) * 0.708), 1.3rem);\">Access and storage<\/h2><ul class=\"wp-block-list has-text-color\" style=\"color:#3a4152\"><li>Client files are stored in secure cloud environments with access limited to the people working on your file<\/li><li>Multi-factor authentication and strong password practices are used across our own systems<\/li><li>Devices used for client work are kept updated and protected<\/li><li>Documents are organised and filed systematically, not scattered across ad hoc locations<\/li><\/ul>\n\n<h2 class=\"wp-block-heading\" style=\"color:#151d2e;font-size:clamp(0.875rem, 0.875rem + ((1vw - 0.2rem) * 0.708), 1.3rem);\">Regulated-industry background<\/h2><p class=\"has-text-color wp-block-paragraph\" style=\"color:#3a4152\">Ausena&#8217;s founder brings over fifteen years&#8217; experience in banking and credit, including handling sensitive financial and identity information under bank-grade confidentiality standards. That same discipline &mdash; treating every file as if it were being audited &mdash; carries across all of Ausena&#8217;s work, from mortgage files to NDIS records to family paperwork.<\/p>\n\n<h2 class=\"wp-block-heading\" style=\"color:#151d2e;font-size:clamp(0.875rem, 0.875rem + ((1vw - 0.2rem) * 0.708), 1.3rem);\">If something goes wrong<\/h2><p class=\"has-text-color wp-block-paragraph\" style=\"color:#3a4152\">If we ever became aware of a data breach affecting your information, we would notify you directly and promptly, and take immediate steps to contain and address it.<\/p>\n\n<h2 class=\"wp-block-heading\" style=\"color:#151d2e;font-size:clamp(0.875rem, 0.875rem + ((1vw - 0.2rem) * 0.708), 1.3rem);\">Related pages<\/h2><p class=\"has-text-color wp-block-paragraph\" style=\"color:#3a4152\">See our <a href=\"\/support\/privacy\/\" style=\"color:#1f8f8a\">Privacy Policy<\/a> for how personal information is collected and used, and our <a href=\"\/support\/terms\/\" style=\"color:#1f8f8a\">Terms of Service<\/a> for how engagements work.<\/p>\n\n<h2 class=\"wp-block-heading\" style=\"color:#151d2e;font-size:clamp(0.875rem, 0.875rem + ((1vw - 0.2rem) * 0.708), 1.3rem);\">Questions<\/h2><p class=\"has-text-color wp-block-paragraph\" style=\"color:#3a4152\">If you have questions about how we handle information &mdash; including any specific requirements your organisation has &mdash; contact us at <a href=\"mailto:support@ausena.com.au\" style=\"color:#1f8f8a\">support@ausena.com.au<\/a> or 0425 558 292.<\/p><\/div>\n","protected":false},"excerpt":{"rendered":"<p>INFORMATION SECURITY &amp; CONFIDENTIALITY How we protect your information Ausena Support handles financial, NDIS, business and family information every day. Here&#8217;s how we protect it. Confidentiality as standard Everything you share with us is treated as confidential, whether it&#8217;s a client&#8217;s loan file, a participant&#8217;s service records, or your family&#8217;s personal paperwork. Information is only [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"class_list":["post-335","page","type-page","status-publish","hentry"],"_links":{"self":[{"href":"https:\/\/ausena.com.au\/support\/wp-json\/wp\/v2\/pages\/335","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/ausena.com.au\/support\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/ausena.com.au\/support\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/ausena.com.au\/support\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/ausena.com.au\/support\/wp-json\/wp\/v2\/comments?post=335"}],"version-history":[{"count":0,"href":"https:\/\/ausena.com.au\/support\/wp-json\/wp\/v2\/pages\/335\/revisions"}],"wp:attachment":[{"href":"https:\/\/ausena.com.au\/support\/wp-json\/wp\/v2\/media?parent=335"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}