Privacy Policy

Ausena Mortgage Broking is committed to protecting your privacy in line with the Privacy Act 1988 (Cth) and the Australian Privacy Principles. This policy explains how we handle your personal information.

What we collect and how we use it

We collect personal and financial information when we help you with your credit needs. We use it to advise and assist you, to arrange credit with the lenders you choose to deal with, and to manage our ongoing relationship with you.

We may contact you by mail, phone or electronically, and may send you information about our services, events or articles. You can opt out of marketing communications at any time.

We may also use your information internally to improve our services and resolve problems.

If you don’t provide information

If you don’t give us complete personal and financial details, we may not be able to properly advise or assist you with your credit needs.

How we hold and protect your information

We take reasonable steps to keep your information accurate, complete and up to date, and to protect it from misuse, loss and unauthorised access, modification or disclosure. We keep it only as long as reasonably necessary for its purpose or to meet legal and record-keeping requirements, then securely destroy or de-identify it.

Who we disclose information to

We do not sell, trade or rent your personal information. With your consent, or as permitted by law, we may disclose it to:

• lenders and other credit providers you choose to apply with, and their representatives;
• our credit licensee, for administration and supervision;
• service providers who help us operate our business, such as IT and mailing services;
• valuers, insurers, mortgage insurers, settlement agents and your other advisers where needed for your application; and
• another entity in the event of a sale, merger or reorganisation of our business.

We take reasonable steps to make sure these parties protect your information. We may also disclose information where required by law.

Accessing and correcting your information

You can ask to access the personal information we hold about you, or ask us to correct it, by writing to mortgagebroking@ausena.com.au. There is no charge for making a request.

Your consent

By asking us to assist with your credit needs, you consent to us collecting, using and disclosing the information you provide for the purposes described in this policy.

Questions and complaints

For privacy questions or complaints, contact our Privacy Officer at mortgagebroking@ausena.com.au or on 0425 558 292. See Compliments and Concerns for how we handle complaints. If you’re not satisfied with our response, you can contact the Australian Financial Complaints Authority (AFCA) or the Office of the Australian Information Commissioner (OAIC) at www.oaic.gov.au.